Knowmax

What is Knowmax?

Knowmax is an AI-powered knowledge management platform designed to enhance customer engagement and streamline service operations. With its google-like search engine, users can instantly access relevant information, while its Cognitive Decision Trees feature enables the creation of simple, effective customer service actions. Knowmax also offers visual how-to guides and self-help resources, freeing up agents for more critical tasks. Its chrome extension facilitates multi-tasking, and its AI data migration engine ensures smooth, error-free content transfer. With Knowmax, businesses have seen a 28% increase in Customer Satisfaction (CSAT) and a 12% rise in First Contact Resolution (FCR).