Cresta

What is Cresta?

Cresta is an innovative AI-powered tool designed to revolutionize contact centers, especially in the travel and hospitality sectors. It offers real-time insights that drive results, identifies performance gaps, and provides AI-guided coaching to elevate every agent's performance. Cresta's unique ability to replace repetitive conversations with customer insight-backed chatbots enhances efficiency. Its patented Real-Time Intelligence Engine amplifies effective behaviors, leading to improved customer satisfaction, increased sales, and reduced session time. With Cresta, businesses can make smarter, faster decisions, and enjoy a range of resources including webinars, eBooks, and a virtual agent for chatbot automation.