Aide

What is Aide?

Aide is an AI-powered tool that revolutionizes customer support operations by automating responses and detecting customer intents swiftly. It excels in analyzing customer messages, identifying common issues, and suggesting improvements, thereby reducing your team's workload. With its unique AI Assist feature, Aide empowers new agents to be effective from day one, offering AI suggestions for faster responses. It also keeps your macros and shortcuts updated across platforms, providing solution cards for every conversation. By integrating with tools like Front and Zendesk, Aide not only enhances team collaboration but also boosts customer satisfaction.